Locked out of my account

#773793
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    I have absolutely no idea how this chaotic crap show just happened but it’s incredibly frustrating. I primarily use safari but obviously have to use google chrome for showit.

    I was working on my blog through wordpress (that I am logged in THROUGH showit) and I wanted to upgrade to pro. I paid for it and realized I wasn’t logged into the Rank Math account and couldn’t access it to open it and download it to wordpress like the video showed.

    I literally went to log in on safari and it said that my account password was wrong.. which it wasn’t but it changed my wordpress email but I can still somehow log in through Show it and I don’t know how to change the password through WordPress and I am locked out for longer amounts of time every time I attempt to log in!

    AND to top it off I needed to be LOGGED IN to submit a ticket…. Please help. I just upgraded to pro and wanted to write better blogs and everything somehow lit on fire instead.

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    We apologize for the inconvenience you are facing with your Rank Math account. It seems like there might be some confusion with your account details and login credentials.

    To resolve this issue and regain access to your Rank Math PRO account, we recommend following these steps:

    1. Reconnect Your Website with Rank Math:

      • Go to your WordPress Dashboard → Rank Math SEO → Dashboard → Help.
      • Click on the “Disconnect Account” button to disconnect your website from Rank Math.
      • Then, click on “Connect Now” to reconnect your website with the correct Rank Math account.

    2. Contact Support for Assistance:
      If you are still unable to access your account or face any difficulties during the process, please submit a ticket to our support team by visiting our Rank Math Support Forum. You can follow the instructions provided in the article to submit a ticket.

    submit a ticket

    We appreciate your patience and understanding as we work to resolve this issue for you. If you have any further questions or need assistance, feel free to reach out to our support team through the ticket submission process. We are here to help you get back on track with your Rank Math PRO account.

    Thank you for bringing this matter to our attention, and we look forward to assisting you promptly.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Upgrade to Rank Math PRO » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Locked out of my account’ is closed to new replies.