Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Alberto
I’ve already given you access to the admin, you have the same in the section of Sensitive Data, I also wanted to comment that in some pages such as the contact Google detects errors in the section of Local Business, specifically 5 errors related to the @type PostalAddress, attached capture. I guess it’s related to the previous problem.
https://ibb.co/HTxF5xt
Thanks and greetings
Hello,
Looks like the temp login link you added in the Sensitive Data Section is expired. Please regenerate the link again and add it to the Sensitive Data Section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have checked your site but I am not able to access some settings in Rank math, have you set so in the access shared. If so, please elevate access so we can help further. If not Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello
How should you activate shared access from Rank Math?
Thanks and regards
Hello,
You already did with the login link. What my colleague means is you would need to grant more permissions to the user you gave us since we can not check all the settings with the current permissions.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
.
