Link Suggestions

#30800
  • Resolved Anonymous

    5 years, 6 months ago

    Rank Math free

    I have Rankmath installed on two different websites with two different themes. I’ve never had problems with link suggestions in the past but now it seems that none of the buttons to “copy url to clipboard” OR ” the button to insert link in content” nothing happens – the buttons are non functional.

    I just confirmed that the latest update is installed (it’s unrelated to the update since it didn’t work before).

    • This topic was modified 5 years, 6 months ago by .
Viewing 14 replies - 1 through 14 (of 14 total)
  • Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please check if this issue is related to a conflict with one of your installed plugins by performing these steps:
    https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    5 years, 6 months ago

    Rank Math free

    I actually saw that post from another ticket and did it before submitting this ticket – ALL plugins were disabled (via that siteheath plugin) and the buttons still don’t work on either website.

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hi Chris,

    Thanks for the reply.

    How are you editing your posts? Is this through a certain page builder?

    Would you mind sharing some access to one of the sites so that we can chase this down further?

    You can edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    It looks like the temporary access token has already expired, could you please generate a new one that is valid for at least 48 hours?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Anonymous

    5 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 6 months ago

    Rank Math free

    Done – It’s in the sensitive area as requested.

    It’s a production site so please be careful 🙂

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hi Chris,

    Thanks for the follow up.

    It looks like this problem is related to your theme.
    The following JS error is reported on the page that is preventing the execution of the Rank Math scripts on the page:
    JS console screenshot

    Could you please ask your theme author to check this? We would be happy to work with their team to fix this.

    Thank you.

    Anonymous

    5 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    5 years, 6 months ago

    Rank Math free

    It happens on both my production site (using Stout) as well as my non-production / staging site (using Consulting Pro). I’ve listed the URL for the staging site.

    If you want access to that one as well let me know!

    Todd

    5 years, 6 months ago

    Rank Math free

    Hi Chris,

    We are extremely sorry about this.

    This is a bug and we are going to fix this in an upcoming update.

    We would really appreciate your patience in this matter.

    Thank you.

    Anonymous

    5 years, 6 months ago

    Rank Math free

    I appreciate the heads-up!

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hi,

    We will let you know as soon as a fix is released.

    Thank you.

    RankBot

    5 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘Link Suggestions’ is closed to new replies.