Latest Plugin Update freezes my site

#5840
  • Resolved Anonymous

    5 years, 11 months ago

    Rank Math free

    Hello,

    the latest plugin update completely freezes the classic wordpress editor for one of my blog posts.

    I can’t edit anything, i can’t even scroll down in this menu. After disabling the plugin the post worked completely fine again.

    Interestingly enough this is just the case for one of over 40+ posts. all others work fine.

    please help me out

    • This topic was modified 5 years, 11 months ago by .
Viewing 6 replies - 1 through 6 (of 6 total)
  • Todd

    5 years, 11 months ago

    Rank Math free

    Hi Enzo,

    We are so sorry to hear that.

    Can you please try and update to the new 1.0.24.1 version and see if the fixes the issue?

    If it doesn’t, please share a screenshot of any JS Console errors you might be seeing:

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    https://support.rankmath.com

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous

    5 years, 11 months ago

    Rank Math free

    Hello,

    it is the version 1.0.24.1 that causes problem with my site.

    I would like to send you a screenshot of the console however I can’t even go into the console as the entire site freezes…

    • This reply was modified 5 years, 10 months ago by .
    Anonymous

    5 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    5 years, 11 months ago

    Rank Math free

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    We have identified the issue and are in the process of releasing an update for it.

    It will be ready very soon.

    We appreciate your patience in this matter.

    Anonymous

    5 years, 10 months ago

    Rank Math free

    I am getting the same issue when I go to edit.

    Michael Davis

    5 years, 10 months ago

    Rank Math pro

    Hi Kerri,

    Thanks for the patience.

    We have just released a new version that addresses this issue.
    Please update to Version 1.0.25.1 and clear your browser cache to fix this.

    We regret any inconvenience caused.

    RankBot

    5 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Latest Plugin Update freezes my site’ is closed to new replies.