kritischer WordPressfehler durch Rank Math

#565248
  • Resolved Anonymous

    2 years, 6 months ago

    Rank Math free

    Rank Math ruft auf meiner Seite folgenden Fehler hervor:

    “Es gab einen kritischen Fehler auf deiner Website.

    Erfahre mehr über die Problembehandlung in WordPress.”

    Dieser Fehler tritt jedoch nur auf, wenn man eine nicht existente Unterseite aufruft. Ansonsten läuft die Seite normal. Nach Deaktivierung des Plugins wird die normale 404 Seite angezeigt.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Rakibuzzaman Siam

    2 years, 6 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share the error log with us?

    Having the error log file will give a clear idea of why this might be happening.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Md. Sakib Khandaker

    2 years, 5 months ago

    Rank Math agency

    Hello,

    We’ll need the error log to better understand this situation.

    Here’s how you can enable debugging mode in WordPress:
    https://rankmath.com/blog/fix-wordpress-critical-error/#debug

    After that, perform the error on your site again and a debug.log file should be generated in your /wp-content/ directory.

    Share the debug.log file with us here using a tool like https://file.io or https://wetransfer.com/

    Looking forward to helping you.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    Hi,

    here you find the debug log:
    https://file.io/gI2KLPzHkfLK

    Thanks
    Have a nice one.

    Sophia

    Rakibuzzaman Siam

    2 years, 5 months ago

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    2 years, 5 months ago

    Rank Math free

    I already deactivated/activated all plugins. The error occurs only when rank math is active.

    Sandeepan Kumar

    2 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for providing additional information.

    I ran the Health Check Troubleshooting and found that the plugin Security Ninja is causing the issue. Once, I deactivate the plugin, the 404 page shows up normally. Please look into the screencast attached in the sensitive data section.

    I would suggest posting the question to Security Ninja forum and see if they can resolve the issue.

    Looking forward to helping you.

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘kritischer WordPressfehler durch Rank Math’ is closed to new replies.