Kindly reactivate my subscription

#775975
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    Hello team reactivate my subscription as it was cancelled due to failed payment. I have updated my payment method now you can charge to card. I have attached the screenshot in sensitive data from the dashboard as I am not able to see any manage button.

    Email : d***************@g********

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    There is no option to renew manually at this time.

    However, it looks like you’ve purchased the subscription again which is the correct method when your subscription got canceled.

    In this case, can you please confirm if you still need our assistance with this issue or anything else?

    Looking forward to hearing back from you.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Kindly reactivate my subscription’ is closed to new replies.