Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/
Check if you are able to see the correct Content AI credits.
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes.
Thank you.
I am unable to log in to the account I’m using. Can you help me
Hello,
Thank you for getting back to us.
I understand that you are having trouble logging in to your Rank Math account. Don’t worry, this can be easily fixed by resetting your password.
To do that, please go to https://rankmath.com/my-account and click on the link that says “Forgot Password”. You will then receive an email with instructions on how to create a new password for your account.
Please follow the steps in the email and let me know if you are able to log in successfully.
I hope this helps. If you have any questions or need further assistance, please feel free to reach out to me.
Thank you for using Rank Math SEO.
The account I registered with is associated with the email : [moved to sensitive data section]
Hello again,
We appreciate your response and your cooperation.
We just want to check if you have successfully reset your password and regained access to your account. If you haven’t done so yet, please follow the steps here to reset your password. If you have already done so, please go to https://rankmath.com/my-account/websites/ and confirm if you can see the correct number of credits on this page (https://i.rankmath.com/i/P5hrqw).
Please let us know how it goes. We’re here to help you with any issues you may have.
Thank you for choosing Rank Math.
“Thank you very much for your answers. But my issue is: I used the [moved to sensitive data section #1] account to purchase credits, but this account is not registered with my website. My website is registered with the [moved to sensitive data section #2] account. I should have used the [moved to sensitive data section #2] account to make the purchase. Now, I would like you to help me transfer the purchased credits from the [moved to sensitive data section #1] account to the [moved to sensitive data section #2] account. Thank you very much!”
Hello,
We have looked into your account more closely and we can see that you bought Content AI credits on both accounts. Please check the sensitive data section for more information.
In this case and to avoid any confusion in the future, would you like to merge these two accounts? Merging would mean all content AI credits will be combined into one account.
If so, please tell us the preferred email address and we will do the needful.
Also, if you bought the second purchase by mistake, we can also process a refund for that one for you too.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have merged your accounts as requested and kept the preferred email address.
Please check on your end if everything is working as expected.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
