Keywords dissapeared!!!

#615396
  • Resolved Anonymous
    Rank Math free

    I have been using Rank Math for a month or so and suddenly the Keywords disappeared, I still have the Focus Keyword but just that. I also lost the rank of writing, readability, accesability, etc.

    The rest of my colleagues on the same site have no problem.

    I thought it was related to the credits but now I have more than enough to no avail.

    Thanks

    Lucy Virgen

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  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Just to be sure, can you please confirm if you are referring to the keywords not getting detected by Rank Math in the content?

    Kindly share a screenshot from your end so we can take a closer look at the issue. You may use this handy tool to share your screenshots with us: https://imgur.com/

    If you prefer, we can take a closer look at the issue on your website. Just share the affected URL here and edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Keywords dissapeared!!!’ is closed to new replies.