Keyword/SEO score not saving - Support

Resolved Anonymous
1 year, 9 months ago

Rank Math free

Hi support team,

I’m having problems saving the SEO score. I filled out the Focus Keyword and update all necessary data to get the right score. However, after saving it as draft, the score goes ’76 to 21′ (that’s an example score).

I tried all support articles and guide, there’s also no issues with hosting or domain. The plugins were updated too.

The admin of the website tried to sign in using my account and for some reason it works on his device.

I tried checking the (Developers tool>network console) as mentioned in one of your guides. I’m getting these errors so I’m not sure that’s what is causing this.

Please see errors on the link below:

https://www.loom.com/share/0360d2e5e6a74b3481b233a779ca2b6b?sid=a0c3e711-8ee1-45c5-b9c8-e5351a39a7cc
https://imgur.com/a/Y65pJj3

Thanks,
Aprile

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 9 months ago

Hello,

We apologize for the inconvenience you’re experiencing with saving the SEO score. We understand the frustration this may cause, and we appreciate your efforts in trying to resolve this issue.

Based on the errors you’ve shared, it seems that there might be JavaScript-related errors causing the problem. The errors you’ve shared from the network console indicate that there are issues with the JavaScript on your website.

To further diagnose and resolve this issue, we recommend reaching out to our support team directly by clicking here. Our support experts will be able to look into the issue and provide you with a solution.

Thank you for your understanding, and we’re here to help you get this resolved.

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
How to Update SEO Score When N/A is Showing » Rank Math
Score 100/100 With Rank Math Post Tests » Rank Math
Rank Math Status and Tools » Rank Math

Ike
1 year, 9 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

We can see that the Sucuri firewall on your site is blocking Rank Math’s updateMeta route:

You can follow the steps in this article to whitelist Rank Math routes in Sucuri: https://rankmath.com/kb/how-to-whitelist-rank-math-in-sucuri/

Let us know how this goes. Please let us know if you have further questions or concerns.

Thank you.

RankBot
1 year, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Keyword/SEO score not saving’ is closed to new replies.