Hello,
We apologize for the inconvenience you are facing after purchasing the Rank Math PRO version. If you are still seeing the Free version instead of the PRO version after purchasing, it might be due to a mismatch in the email address associated with your account.
To resolve this issue, you need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by submitting a ticket on our Rank Math Support Forum.
Here is a step-by-step guide on how to submit a ticket with the necessary details to help our support team assist you effectively:
- In the Ticket Title section, enter a one-line summary of the issue.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, enter the email address(es) you want to connect to your PRO account.
- If you are merging your FREE and PRO accounts, select one email as your preferred email address.
- Include the email address used to purchase the PRO plan or a screenshot of the invoice from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Our support team will then locate your PRO account and make the necessary changes as per your request.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue promptly.
Sources:
How to Upgrade to Rank Math PRO » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see that your profile badge has already changed to PRO.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.
Once done, please have a look at this easy-to-follow guide to properly install and setup Rank Math PRO on your site: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
