It appears that your site’s URL has changed since you connected it to Rank Math

#653598
  • Resolved Anonymous
    Rank Math free

    Hello,

    I have a problem with the alert it appears on our site https://www.levthn.com/ that says “It appears that your site’s URL has changed since you connected it to Rank Math. Click here to reconnect.” (translated from Italian).

    We already tried following the guide to fix it but it keeps on referencing to the IP address of our site instead of saying our normal URL.

    We checked into our settings and both website URL and and wordpress URL say “https://www.levthn.com”

    What can we do? We tried to disconnect and reconnect but the error keeps on being there.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For troubleshooting, please remove your website from your Rank Math account dashboard:
    https://rankmath.com/my-account/websites/

    After that, please add this filter to your site:

    /**
     * Filter whether we need to check for URL mismatch or not.
     */
    add_filter( 'rank_math/registration/do_url_check', '__return_false' );

    And here’s a guide to adding the filter to your website:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Then, head over to your WordPress dashboard > Rank Math > Status & Tools > Database Tools > Remove Transients:

    Transients

    Once done, clear your website’s cache and try connecting it again.

    Let us know how this goes.

    Thank you.

    Anonymous
    Rank Math free

    Hi,

    thank you for the response!
    We tried this method however the problem still appears.
    What should we do?

    Thank you

    Hello,

    Thank you for getting back to us.

    If you have tried the above filter my colleague shared and you are still experiencing the issue, then we might need to take a closer look at your website settings. Please edit the first post on this ticket and include your WordPress logins and the URL of an affected post in the designated Sensitive Data section.

    Please take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘It appears that your site’s URL has changed since you connected it to Rank Math’ is closed to new replies.