Issues with your PHP

#659418
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    I will be pulling all my support from Rank Math. I have no idea why or how Yoast and you guys busted my site up. The last time was from Rank Math (and it was final) and it stemmed from the sitemap.php (according to error messages) that was woven all thru the website. Unfortunately when I tried to make some changes in the site map, thinking it was the usual xml addon, but no, the php you put in there was pervasive and literally crashed/locked me out of the site and the admin. My site was destroyed and with the changes in elementor, I now have to confront a complete rebuild. Backup just carried the errors around. I have to build from scratch all over again , but it will be nowhere near Rank Math or Yoast SEO’s, etc.

    There are no logs or anything else I wish to summit, so that’s it from my end. Good luck to your endeavors. My review of your product is subpar below 1 star.

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    1 year, 11 months ago

    Hello,

    Thank you for contacting us and we deeply apologize for the inconvenience that might have been caused due to that.

    We can understand how frustrating it can be when something doesn’t work as expected.

    When you face a fatal error on your website because of some plugin, the best way to live your by deleting the plugin file from your FTP or cPanel file manager.

    However, just for your information, we don’t use any direct sitemap.php file on our plugin. You can check all the sitemap files of our plugin in wp-content/plugins/seo-by-rank-math/includes/modules/sitemap

    With that said, we are again very sorry for the loss of your hard work.

    If you need any kind of assistance, please let us know. We are always here to help you.

    Thank you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Issues with your PHP’ is closed to new replies.