Issues with Elementor

#69975
  • Resolved Anonymous
    Rank Math free

    Dear guys, I really like your plugin, and this is our first online store, but although never had a problem with it now it’s making Elementor get stuck. I know that because I deactivated all plugins on by one and Rank Math is the one that’s causing the problem.
    Can anybody help me with this issue?
    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please record a screencast of the issue with https://www.loom.com to help us visualize and understand.

    We might also need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous
    Rank Math free

    when I started Elementor this happens:

    https://www.loom.com/share/bd4b8aaf85f244538453fb7be467d2d3

    after I reactivate RankMath it works fine

    Alberto
    Rank Math business

    Hello,

    I tried to replicate your issue (edit the homepage using Elementor with Rank Math enabled but I had no luck reproducing the issue. I have attached the screencast in the Sensitive Data section.

    Could you check it? And if you still face it, let us know how we could replicate it.

    Looking forward to help you.

    Anonymous
    Rank Math free

    https://www.loom.com/share/7d7ce70c247c4541b046c32e9ec22b27
    Still the issue, do not know much, could it be on mi side?

    Anonymous
    Rank Math free

    Also, when I activate Elementor on safe mode I don’t see the RankMath options to manage the page’s SEO.

    https://www.loom.com/share/f900b3eeffad4da2b969f1a8bd3e0393

    Hello,

    The issue seems to be there even with Rank math deactivated, please check the screencast in the sensitive section. I have also noted you are not using the latest version elementor, please update to check if this fixes the issue, if it doesn’t please get in touch with Elementor support.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Issues with Elementor’ is closed to new replies.