Issues with changes updating

Hello,

I’m sorry to hear that you are facing issues saving changes in the Description section of the preview in WordPress. If pressing the update button doesn’t seem to work, there could be a few reasons causing this problem. One common reason could be plugin conflicts.

To resolve plugin conflicts, you can follow these steps:

1. Check for plugin conflicts by referring to our knowledgebase article on plugin conflict.
2. If you’ve already checked for conflicts and couldn’t find any, another possible reason could be JavaScript-related errors. You can diagnose JavaScript-related errors by following the steps mentioned in our guide on how to check JavaScript errors in Chrome.

If after following these steps you are still unable to save the changes, please reply to this ticket, and a human agent from our support team will assist you further.

Thank you for raising this concern, and we appreciate your patience as we work to resolve this issue for you.

Closing spiel:
If you have any more questions or need further assistance, feel free to let us know.

Sources:
Bulk Editing Options in the Rank Math SEO Plugin
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
How to Prevent Modified Date of Your Blog Posts from Being Updated » Rank Math
General Tab in Meta Box of Rank Math SEO Plugin
How to Set Product Meta Description Using Rank Math » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

/wp-json/rankmath/v1/updateMeta

For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

In this case, we might need to take a closer look at the settings.

Please share the affected URL and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Please use this email address to create temporary login access and then share the login URL in the sensitive data section so that we can check the issue further for you: s******@r***********

Looking forward to helping you.

Thank you.

Hello,

We tried changing the meta description and saved the page. The changes we have made seem to have been saved without any issues. Please refer to the video screencast we shared in the sensitive data section.

The issue here is that the post type you are working on doesn’t include support for the editor, and when that happens, our plugin can’t update the preview correctly.

If you want to enable the preview, you may also need to add editor support for all your custom post types.

With that said, the meta description will still be rendered on the frontend and you can test it here: https://rankmath.com/tools/meta-tag-analyzer/

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

We are glad that helped.

Can you please confirm if you still need our assistance with anything else or we can close the ticket?

Looking forward to hearing back from you.

Thank you.