Issues connecting account

#726077
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    Hello,

    I am trying to set up Rank Math for my wordpress website. However, when I get to the analytics section, I am unable to select my google account as it is not showing up. I have connected my google account to rank math already. Since my account is not showing up, I can’t add a GA4 property or data stream.

    How do I fix this?

    https://imgur.com/a/MLkrvjK

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We apologize for the inconvenience you’re experiencing with connecting your Google account to Rank Math for your WordPress website. It seems that you are unable to select your Google account in the Analytics section, which is preventing you from adding a GA4 property or data stream.

    To resolve this issue, please ensure that you have followed the correct steps to connect your Google account with Rank Math. If you have already connected your account, it’s possible that there might be a technical glitch causing the issue.

    To troubleshoot this, we recommend that you assign this ticket to a human agent by clicking on the “Assign to human agent” button below. Our support team will investigate the issue further and provide you with the necessary assistance to resolve this matter.

    Thank you for bringing this concern to our attention, and we appreciate your patience as we work to address this issue promptly.

    Sources:
    How to Connect Your Google Account With Rank Math SEO » Rank Math
    How to Install Google Analytics With Rank Math SEO » Rank Math
    How to Verify Your Website on Google » Rank Math
    Rank Math General Settings

    Reinelle

    1 year, 8 months ago

    Hello,

    Thank you for your patience.

    This can happen if you haven’t created a property for your website. Could you please confirm if you have already created a GA4 property for your website?

    If not yet, please visit this page (https://analytics.google.com/analytics/web/) and sign up for a Google Analytics account and property, then reconnect your Google Account so the new Analytics account will reflect.

    Also, please note that you may need to choose the property https://domain.com/ and not the sc:domain.com upon connecting your site to your Google Search Console.

    The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.

    If that is the case, please follow our guide here to create the URL Prefix property
    https://rankmath.com/kb/google-site-verification/#num-1-1-open-google-search-console

    Prefix

    Then reconnect your site on your WordPress dashboard > Rank Math > General Settings > Analytics and enable the Index status tab.

    Hope that helps.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Issues connecting account’ is closed to new replies.