Hello,
I apologize for the issues you are facing on your client’s site. Thank you for providing the detailed description and the Loom video showcasing the problems.
Based on the information provided, the critical errors you are experiencing when accessing Posts and Pages in the WordPress admin, as well as encountering issues with viewing the two most recent blog posts on the front end, could be related to Rank Math.
To troubleshoot and resolve these issues, I recommend checking the WordPress settings for any URL mismatches as described in our knowledge base article: How to Diagnose & Fix WordPress Permissions.
Additionally, ensure that you are using an admin account with all relevant user capabilities to access Rank Math settings. If the problem persists after following these steps, please let us know, and we will assist you further.
If the provided solution does not resolve the issues, please reply to this ticket, and a human agent from the Rank Math Support team will take over to assist you promptly.
Thank you for reaching out to us with your concerns. We are here to help you resolve these issues efficiently.
Best regards.
Sources:
Sorry, You Are Not Allowed to Access This Page » Rank Math
How to Find Out Where 404 Errors Are Coming From » Rank Math
How to Fix Page Fetch Error Failed: Hostload Exceeded » Rank Math
Rank Math Sitemap Issues and Their Fixes » Rank Math
How to Fix 404 Errors with Rank Math SEO Plugin
Hello,
There were some issues in your database and not only related to our plugin. For example, even the data from WordPress about the edit locking was serialized when it should be a string.
The same situation was happening with some fields from a particular post from our plugin where the data was serialized when the plugin expected a string.
Now, there’s another issue being caused by the draft called Top Choice for Winston-Salem Roofing Contractors: The Camel City Roofing Advantage with the following message from another plugin:
Fatal error: Uncaught TypeError: stripslashes(): Argument #1 ($string) must be of type string, array given in /nas/content/live/camelcityroofi/wp-content/plugins/oh-add-script-header-footer/oh-add-script-header-footer.php:66
To correct that issue we recommend getting in touch with the support team of the plugin mentioned in the error and seeing what they have to say about it.
Don’t hesitate to get in touch if you have any other questions.
Hi Miguel,
Thank you for the reply. We disabled the SOGO Add Script Header Footer plug-in which seemed to resolve the issue. But when our blog writer went to add a new blog post, she duplicated one of the existing ones and now we’re experiencing the issue again. When you go to Posts in the backend, or go to view the most recent blog post, the site throws a critical error screen.
Can you check again to see if there is something going on with RankMath and another plug-in?
Hello,
We can’t seem to replicate it from our end. Please see the video screencast in the Sensitive data section.
Please clear your website caches and try checking the posts again.
If the issue persists, please share your website’s recent error logs so we can determine what’s causing the consistent issue.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
