Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Just to be sure, have you tried to uninstall it and install it again, to check if it was a trouble in the installation?
Looking forward to helping you. Thank you.
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Hello,
Yes I have tried to uninstall it and install it again.
I have tried to install by ftp and I have tried to delete the plugin folder seo-for-woocommerce manually.
The problem is always the same.
Hi Simone,
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Ok, I have install the plugin and I have done a lot of test with the plugin.
The problem is your plugin (SEO for WooCommerce).
When I active SEO for WooCommerce the plugin Health Check & Troubleshooting crash and I have to active manually all the plugin of my site. If I tried to active my theme and the other plugin all is OK.
I’m puzzled.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Ok thanks, I edit the first post in the designated Sensitive Data section.
Hello,
I just installed the last version (1.0.43.1) of Rank Math and everything seems working fine, could you check it?
Looking forward to help you.
Hello,
now I have only the problem with “isbn, mpn o gtin8”. I have tried to write fuction.php with your script and instal the plugin “Product GTIN (EAN, UPC, ISBN) for WooCommerce” but the problem is always the same. Any solution?
Thanks.
Hello,
Since you were using the SKU as the EAN too, I just modified the code in the functions.php like this:
add_filter( 'rank_math/snippet/rich_snippet_product_entity', function( $entity ) {
$entity['gtin8'] = $entity['sku'];
return $entity;
});
And now everything is working, could you check it?
Looking forward to help you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
.
