Issue with Meta Data Generation – Need Assistance

#687400
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Dear RankMath Support,

    I hope this email finds you well. I encountered an issue while trying to generate metadata. Please see the attached screenshot [https://prnt.sc/knm2NXWM268Q] for the error message received. I appreciate your prompt assistance in resolving this matter.

    Best regards,
    Isdor

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    Thank you for reaching out to us about the issue you are facing with generating metadata. We’re sorry to hear about the error message you received.

    Based on the screenshot you provided, it seems that there is an issue with the metadata generation process. To resolve this, we recommend checking if all the necessary fields are filled in correctly and if there are any conflicting settings that might be causing this issue.

    If you have already checked these and the issue persists, please ensure that you have the latest version of the Rank Math plugin installed. If the issue still persists, please reach out to our support team by opening a support ticket at https://i.rankmath.com/i/iVxzbU+ Our team will be able to provide more specific guidance based on your website’s configuration.

    We appreciate your patience and understanding as we work to resolve this issue for you.

    Best regards,

    Reinelle

    1 year, 10 months ago

    Hello,

    Apologies for the inconvenience.

    Please update the Rank Math plugin on your site:
    https://rankmath.com/changelog/free/

    Then, disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Let us know how this goes.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Issue with Meta Data Generation – Need Assistance’ is closed to new replies.