Issue when activating the PRO version

#784533
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    Hello,

    I am contacting you for our client Mr. Günther Röhrner-Hertel, who bought the PRO version via FastSpring (order RANKMATH230721-8413-27408B, i***@n********).

    “We ordered the PRO subscription x 1 on Friday July 21st, 2023 at 10:28 a.m. and have had a huge problem ever since! We have been using Rankmath “free version” for quite some time. If we install the Pro version plugin, the result is that we can no longer access our site in the backend (unfortunately, a working installation is not possible)! Are you aware of the problem, do you have an update or another solution?”

    FYI: For now and testing we installed a different version.

    Thank you very much and all the best,
    Tobias

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 5 months ago

    Hello Tobias,

    Thank you for reaching out to us regarding the issue your client, Mr. Günther Röhrner-Hertel, is facing with activating the Rank Math PRO version.

    It seems like there might be a conflict when trying to activate the PRO version alongside the free version. To resolve this issue, please follow these steps:

    1. Deactivate both the free and PRO versions of Rank Math from the Plugins → Installed Plugins section in your WordPress dashboard.

    2. Reactivate both versions by activating the free version first and then the PRO version.

    If the issue persists after following these steps, please let us know, and we will assist you further in resolving this matter.

    If you have any more questions or need further assistance, feel free to reply to this ticket, and we’ll be happy to help.

    Best regards,
    Rank Math Support Team

    Sources:
    🛍 Spring Sale! – DISCOUNT + 2x Benefits
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Rank Math PRO 3.0 Nulled, GPL & Cracked & Save Your Website

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Issue when activating the PRO version’ is closed to new replies.