Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
Payments in USD $
Supports subscription-based payments
You are not using a prepaid card
International payments are turned on
A credit card is needed to be verified with a PayPal account for automatic subscriptions in case there is no balance in your PayPal account. That is a requirement set forth by PayPal, not us.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
Hello
1. International payment is on
2. Funds already in the card and in US Dollar
3. As my credit card location “Lebanon” isn’t support on PayPal
4. Is not a prepaid card
Regards
Hello
I think this wrong answer as not this my issue
As I write before my issue with buying the Rank Math Pro version… Not to connect with website.. If you check you will see there this account already connected with my website since 30Dec 2021
So please answer to my question
Regards
Hello again,
I appreciate your patience and I’m sorry for the confusion caused by the previous reply. That was not from the Rank Math Support team. You can always tell if a reply is from us by looking for the “Support Staff” label next to our name.
On the issues you’re having when purchasing Rank Math Pro – please note that if you are using a Proxy or VPN, please turn it off and use your regular internet connection to make the payment.
Also, please ensure that you select the right country from the flag icon at the top right corner of the checkout page. Here is an example screenshot (https://i.rankmath.com/i/Cw6jwm). If you are accessing our website from a different location than your country, you need to manually change the country from the dropdown menu.
Finally, as my colleague suggested – you may want to try using a different credit/debit card to complete the purchase.
Let me know if that helped or if you need additional help completing your Rank Math Pro payment.
Thank you for choosing Rank Math and have a great day!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
