Hello,
I’m sorry to hear that you are facing issues with customizing the meta title and description for WooCommerce product categories in Rank Math on your website. Thank you for providing detailed information about your setup and the steps you have already taken to troubleshoot the problem.
Based on the information you provided, it seems like the issue might be related to a plugin conflict or JavaScript-related errors. Since you have already ruled out the firewall and server-related issues, let’s focus on these areas.
Plugin Conflict:
- Please follow our guide on checking for plugin conflicts to identify and resolve any conflicts that might be causing the metadata not to save for WooCommerce product categories.
JavaScript-Related Errors:
- To diagnose JavaScript-related errors, you can check the error console in your browser. Here’s how you can do it in Chrome:
- Open the Developer Tools Console Panel by navigating to More Tools → Developer Tools from the Chrome menu.
- Click on the Console tab to check for any JavaScript errors.
- You can also use the keyboard shortcut Cmd + Option + J (Mac) or Ctrl + Shift + J (Windows, Linux) to open the Chrome console panel.
If you encounter any JavaScript errors, please take a screenshot and share them with our support team by opening a support ticket here. Our experts will investigate further and provide you with specific guidance to resolve the issue.
Thank you for your patience, and we appreciate your efforts in troubleshooting this matter. If you have any more questions or need further assistance, feel free to reach out through the support ticket.
Best regards.
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
General Tab in Meta Box of Rank Math SEO Plugin
Multilingual SEO with Rank Math SEO & WPML » Rank Math
Hello,
Thank you for your patience.
If the issue still persists, please share the affected category URL so we can check and investigate the issue.
Also, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
You will see I’ve added the necessary sensitive data giving you admin access to the website. Just to say that the issue is ONLY with the product categories. When I make changes to a product category meta title and description and hit save, no changes are saved. Appreciate you taking a look at this for me.
Hello,
We’ve tried editing some of your product categories, but it seems to be working fine.
Also, you have already updated the plugin to the latest version which fixes the issue on product categories.
Could you please confirm if you’re still experiencing it? You can share the affected URL as well so we can investigate further.
Looking forward to helping you.
Thank you.
Yes, it’s working now! Must have been the update for Rank Math that fixed it. For days I couldn’t get it to work. Anyway, it’s all good now and that’s all that matters.
I really appreciate your willingness to help me out.
Thanks,
Eoin
Hello,
You’re welcome.
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
