Hello,
I’m sorry to hear that you’re experiencing an internal server error when trying to load the Rank Math dashboard. This error message typically indicates a critical issue on the website.
To troubleshoot this, we recommend checking the following:
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Check Website Status: Ensure that your website is returning a 200 status code. You can use the httpstatus.io tool to check the status of your website. If your website returns an error when it is crawled, it will be shown here, and you can fix it accordingly.
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API Timeout: If your website takes more than 30 seconds to load, it can result in an API error.
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API Requests Blocked by Firewall: The server security or firewall might be blocking API requests from Rank Math. You may need to whitelist the IP 193.138.6.5 and the user-agent `RankMathApi/2.0.2; https://rankmath.com/kb/headless-cms-support/ in your firewall settings.
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Locally Hosted Website: If your site is hosted locally, the SEO Analyzer module of Rank Math will not work and will return you with an API error.
If none of these steps resolve the issue, please feel free to reach out to our support team directly from here, and we’d be happy to help you further.
I hope this helps! Let me know if you have any other questions or concerns.
Sources:
Why Am I Getting “API Error: HTTP 400” Error » Rank Math
Sorry, You Are Not Allowed to Access This Page » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
How to Enable Headless CMS Support in Rank Math? » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
