instant indexing plugin causing issues

#660464
  • Resolved Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello team
    I have recently started using rank math and was considering going for the pro version.
    However, I have noticed that the Instant indexing plugin is causing API issues in my WordPress. Most of the Posts have update Failures. I confirmed this after deactivating the plugin temporarily and the problem was gone.
    Let me know What can be the solution for this. Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    1 year, 11 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We tested this on our end but we can’t seem to replicate the same issue.

    Can you please share any error messages from the API shown when you activate the plugin?

    Also, head over to your WP Dashboard > Rank Math > Status & Tools > System Status and click the “Copy System Info to Clipboard” button, and paste it here so we can further analyze the issue.

    Looking forward to helping you.

    Anonymous

    1 year, 11 months ago

    Rank Math free

    Hello
    I just checked again. As soon as Instant indexing plugin is activated, Most of the New posts that are to be published are causing errors, like, Featured Image is Not getting saved, Any update in content is not getting done. After clicking on “Update Post” The Message shows “Update Failed”.

    I verified this by by deactivating the plugin and soon this error was solved.

    The outcome That came was the Instant Indexing plugin is causing compatiblity issues when updating Post.

    Looking For this prob to get solved as I was considering Getting the Pro account but this issue is kind of getting in the Way.

    Thanks

    Adetayo

    1 year, 11 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘instant indexing plugin causing issues’ is closed to new replies.