Hello,
Thank you so much for getting in touch.
We have gone ahead and merged the two accounts, keeping the PRO subscription and the desired email address.
Please check on your end if everything is in order.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Thank you very much Jeremy, that helps – a lot!
I see there are no sites linked to this account and I don’t see a way of adding them?
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
To connect your Rank Math subscription to the other domain you personally own, you can follow the steps below:
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase.
Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for the detailed info
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
