Hello,
I apologize for the issue you are facing with the icon graphic after activating the Rank Math plugin.
Based on the images you provided, it seems like the icon box changed from a square shape before activating Rank Math to a different shape after activating the plugin.
To assist you better, could you please provide more details about the specific changes you noticed or any settings you modified within Rank Math that might have caused this issue? This information will help us investigate and provide you with a solution to resolve the icon graphic change.
Thank you for bringing this to our attention. We look forward to assisting you further with this matter.
Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
How to Change Your Website’s Favicon in WordPress » Rank Math
The #1 WordPress SEO Plugin in 2024 – Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please confirm if you have a third-party Elementor block? That might not be working currently with Rank Math.
For us to confirm that and advice further, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
We apologize for the delay. For some reason, your ticket was pushed to pending for moderation.
Can you please renew your login URL so we can resolve the issue as soon as possible?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
