Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
You can purchase a new subscription instead under the current account. This will be the same as the renewal process and you won’t lose any settings in Rank Math.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
But there is a price difference. Renewal was 49 usd only. Now it’s 59 usd.
Hello,
Rank Math PRO has automatic subscription renewals. A payment attempt is done on the date of your subscription expiry. FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed. Only after that is your subscription cancelled. FastSpring also sends an email notification of every event, so that you have an opportunity renew. Please let us know if you did not receive the emails.
Hope that helps. Please let us know if you have questions.
I didnt received. Please let me know will I get renew option or not?
Hello,
Unfortunately, there will be no renewal for your previous subscription. the renewal process was supposed to be initiated last March and it failed so you need to purchase a new subscription to continue using our PRO features.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
