I want to Change the Email Address Associated with My Rank Match

#626274
  • Resolved Anonymous

    2 years, 1 month ago

    Rank Math free

    I tried changing the email address and it was successful. I even received a message in the old email saying it had been changed. But to my surprise, I can not log in to rank math with the new email address, just the old one. Please, help with confirm the changes and remove the old one without tampering with the Settings. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please share the new email address you wanted to use so we can check in our system? You can add it to the sensitive data section

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Meanwhile, try clearing your website’s cache or logging in to a different internet browser for checking.

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    2 years, 1 month ago

    Hello,

    The email address you shared just now is the current email address for your account and you are currently logged in. It appears that you are only logging in using Google/Gmail. Can you please confirm if correct?

    If so, you can retrieve your password by heading over to our login page and clicking “Forgot Password?”, you should be able to reset your password using the email you want.

    Please let us know how that goes. Looking forward to helping you.

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I want to Change the Email Address Associated with My Rank Match’ is closed to new replies.