I want to buy more credits

#628900
  • Resolved Anonymous

    2 years ago

    Rank Math free

    I am becoming quite frustrated, as I received 3 emails today, saying “Julie Doherty, your subscription to “150 Content AI Credits” was deactivated due to non-payment. This obviously was a mistake, and in this process I have lost the credits that I did have, which was about 100. I have sent a couple of emails to your support team explaining this. However, in the meantime until this is corrected, I thought I would buy some more credits, just credits, as I have a free account. I have done this previously, but for some reason I am having difficulty in seeing where I am able to do this.
    I would appreciate your help asap. please.
    Thank you,
    Kind Regards,
    Julie Doherty.
    https://juliedoherty.net
    j****@j***************

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    2 years ago

    Hello,

    Thank you for your message, and we are sorry for any inconvenience that might have caused.

    We have converted your previous content AI to our new Content AI 2.0, and these Content AI credits will renew monthly until your subscription expires.

    You can check your subscriptions here: https://rankmath.com/my-account/subscriptions/

    Do note that you will only be charged yearly, but we have bumped you to a higher plan, free of charge, for being a loyal customer.

    You can check your the credits from here: https://rankmath.com/my-account/websites/

    Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward: 
    https://rankmath.com/kb/content-ai-plans-and-credits/

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Anonymous

    2 years ago

    Rank Math free

    Thank you, I will take a look at the links you have included and will let you know if I have any questions.

    Reinelle

    2 years ago

    Hello,

    Glad that helped.

    Sure, let us know how this goes.

    Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 12 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I want to buy more credits’ is closed to new replies.