Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I use this email address p*************@e**************** its show refund is processed but not revived please check it
RANKMATH230511-9366-81162
this is invoice no
Email ID
p*************@e****************
Hello,
As we noted in the refund message, it takes 5 to 7 Business days for the refund to reflect in your payment sources. We refunded your purchase just 2 business days ago since the last 2 days were a weekend.
Please be patient as we have already refunded the transaction from our end and now it is up to your bank/card provider to process it.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
