I wanna pay WITHOUT VAT

#598680
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello, I want to buy “Rank Math for Entrepreneurs”. My company is in Hong Kong and of course I want to pay without VAT! So that the VAT is not shown in the payment form, I am online with a VPN from Asia. This seems to be the only option, because otherwise the VAT is always automatically debited and I don’t want that because I’m not obliged to pay VAT as a Hong Kong company. Thats our company: wite.space, Address: Worldwide IT Experts Ltd.
    3rd floor St Georges Building 2 Ice House Street Central Hong Kong

    However, the payment is declined even though all the credit card details are correct. What can you do? Yours sincerely, Karl Wolfgang Mayr (w****************@g********)

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Also, if you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown at the upper right corner of the screen.

    And ensure that there are no Ad-Blockers installed in your browser upon purchasing Rank Math PRO.

    About the Tax, we apologize but we do not have any control over that as that is charged by your government.

    You can read more about the same here:
    https://rankmath.com/kb/why-does-rank-math-charge-vat-and-gst/

    If you have a valid tax ID (VAT, GST, etc.), then please get in touch with FastSpring (our payment processor) to get a refund on your taxes:
    https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )
    s******@f*************

    Hope that helps.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I wanna pay WITHOUT VAT’ is closed to new replies.