Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
According to the information you provided in the sensitive data section – depending on what’s more convenient for you, there are two options available here.
You could either switch your website to use the Rank Math PRO account – you can do this by disconnecting your website from the old account and connecting it to the Rank Math PRO account. The other option is for us to move the Rank Math PRO subscription from this account to your FREE account. If you would prefer this option, please let us know and we’ll sort it out for you.
We hope this helps clarify. Thank you for choosing Rank Math!
Thank you for the fast info. Please switch the pro account over to the existing account. Thank you!
I may need to reset the site on my computer but it doesn’t look like the pro version upgraded to the existing site? I appreciate all the help!
Thanks!
Hello Support Team,
Should the accounts now be switched or do I need to create something in my website?
Thanks!
Hello,
Your PRO subscription is already associated with this email: n*******************@g********
Upon checking, we don’t see any account associate with d****@n**************, if you want to use this email, feel free to change them from here: https://rankmath.com/my-account/edit-account/
We highly recommend going through the following guide to set up the plugin completely and correctly:
https://www.youtube.com/watch?v=cQLvCBVev3I
and
https://rankmath.com/kb/how-to-setup/
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hi Support Team, it still does not look like the pro account was switched to the free one.
Thanks!
I checked and the free account and the new account are both under n*******************@g********. When I purchased the pro upgrade, I already had the free WP plugin installed (and transferred all data from previous software to RankMath). The new account is also the same email as you helpfully confirmed. So, both accounts are under the same email and I upgraded from within the WP plugin, but it STILL didn’t connect the pro to the free account.
I am concerned about deleting the free and starting a new account for the pro because I will lose what is there? I would very very much appreciate more detailed help on this if possible.
Thanks!
Hello,
We can only see one email account and here’s the details:
Auto-login: https://rankmath.com/my-account/?uid=1484196&altoken=fba79bd4d9112c36d1cfc88c173a35be
Username: david-8661
Email: n*******************@g********
Let us know is you still have another free Rank Math Account so we can merge the account too.
The PRO version is built on top of the free version to keep the plugins robust and lightweight.
You will need both of them to be installed and activated at the same time so the PRO version will work.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
