I tried to update the analytis Data manually

#733739
  • Resolved Anonymous
    Rank Math free

    Hi there.

    The analytics data wont update since august 2023.

    now I followed your doc and updated it manually by general settings -> analytics -> delete data -> update data (manually)

    but nothing happens here.

    what should I do?

    Aöex

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the inconvenience you’re experiencing with updating your analytics data manually. It seems that the manual update process did not yield the expected results.

    To further troubleshoot this issue, we recommend checking for any errors in the process. You can also try reconnecting your Google account by following the steps outlined in our knowledge base article here: How to Connect Your Google Account With Rank Math SEO.

    If the issue persists, please feel free to reach out to our support team directly from this link, and we’re always here to help.

    Thank you for bringing this to our attention.

    Sources:
    How to Connect Your Google Account With Rank Math SEO » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math
    How to Delete Old Analytics Data & Start a Fresh Import

    Anonymous
    Rank Math free

    it worked but the report is now completly empty

    Hello,

    Thank you for your patience.

    For troubleshooting, please follow these steps to regenerate the token on your site:

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    3. Let the process complete, which might take around 30 minutes to fetch the data.

    If the issue persists, please follow the steps below to create a troubleshooting log so that we can check the issue further:

    Step #1.
    First, add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Step #2.
    After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

    If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:

    
    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Ensure that you replace yourdomain.com with your own domain in the above link.

    screenshot

    Step #3.
    When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.

    You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I tried to update the analytis Data manually’ is closed to new replies.