Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address as the subscription for your current email was already canceled last year.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Thank you.
I bought it and never used it and you are telling me that I will never be able to use it anymore?
I paid 199 dollars and I will never use the pro version?
https://support.rankmath.com/ticket/version-pro/
Here it clearly says that everything moved and I never saw anything, I ask you to please solve this at once or I will talk to PayPal about this problem and never use the pro version.
I’m asking them for help and it’s been so long they can’t even fix it
Hello,
You bought the Business subscription in July 2021. Please note that it is a yearly subscription and expired in July 2022. Since you didn’t renew and had canceled the subscription – you are unable to use it now because the subscription expired last year.
If you want to use PRO or Business again, then you can make a new purchase here:
https://rankmath.com/pricing/
Hope that helps.
I always had this problem and nobody helps me until the day I go
Hello,
We are so sorry for the experience and disappointment.
But we are doing our best to help and support all users, we only received one ticket submission from you before this one and we were able to resolve the issue immediately.
Is there any other issues/tickets that we haven’t addressed on our end?
Just reply back and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
