I paid for pro but it is not linked

#727006

Resolved Anonymous
1 year, 8 months ago

Rank Math free

1. I paid for pro, but email is not linked.
2. I don’t know the payment email, I don’t know the pro registered email.
3. I would like to transfer my pro information to the email account below using the payment information.

I made a payment, but I don’t know the email address where the payment was made, so I entered the PayPal email information I entered when making the payment.
and you guys want
I also entered payment information and the email address I wanted to enter.
Please check and process it

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 8 months ago

Hello,

We apologize for the inconvenience you’re facing with your Rank Math PRO account. If you’ve made a payment for the PRO version but the email is not linked, we can help you with that. To resolve this issue, please open a ticket with our support team by clicking the “Submit a Ticket” button on our Rank Math Support Forum. In the ticket, provide the email address you used for payment and the email address you want to link to your PRO account. Additionally, if you have any payment information or a screenshot of the invoice, please include that as well. Our support team will then locate your PRO account and process the necessary changes as per your request.

Thank you for reaching out to us, and we appreciate your patience as we work to resolve this issue for you.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
How to Change or Update the Payment Method » Rank Math

Princess
1 year, 8 months ago

Hello,

We have replied to your other ticket about the same issue. We are closing this one in favor of that.

Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I paid for pro but it is not linked’ is closed to new replies.