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I have tried everything to show product ratings on google, I checked schema on every possible schema testing tool and there are no error showing
After thoroughly reviewing the schema code that we added to our website and confirming its accuracy using various schema-checking tools, as well as verifying that our Google Console settings are correctly configured, I am still puzzled as to why our schema markup is not appearing on Google search results
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Would you please share the affected URLs so that we can look into it.
Looking forward to helping you.
Thank you
Hi ,
could you please tell me , Have you checked ?uschemlabs.com
This is the URL of the website. Please note that most of the product URLs may have been affected,
https://www.uschemlabs.com/product/semax-5mg-5-vials/
https://www.uschemlabs.com/product/tirzepatide-5mg-5-vials/
https://www.uschemlabs.com/product/tirzepatide-5mg-5-vials/
https://www.uschemlabs.com/product/thymosin-beta4-2mg-5-vials/
https://www.uschemlabs.com/product/thymosin-alpha-1-10mg-5-vials/
https://www.uschemlabs.com/product/thymalin-5mg-5-vials/
https://www.uschemlabs.com/product/thymalin-10mg-5-vials/
https://www.uschemlabs.com/product/tb-500-5mg-5-vials/
https://www.uschemlabs.com/product/tb500-2mg-5vials/
https://www.uschemlabs.com/product/semax-5mg-5-vials/
https://www.uschemlabs.com/product/semaglutide-5mg-5-vials/
https://www.uschemlabs.com/product/semaglutide-2mg-5-vials/
https://www.uschemlabs.com/product/semaglutide-1mg-5-vials/
https://www.uschemlabs.com/product/peg-mgf-2mg-5-vials/
https://www.uschemlabs.com/product/mots-c-10mg-5-vials/
https://www.uschemlabs.com/product/ipamorelin-2mg-5-vials/
https://www.uschemlabs.com/product/ghk-cu-50mg-5-vials/
https://www.uschemlabs.com/product/epithalon-10mg-5-vials/Hello,
I’ve checked your site, and it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Regarding your products, there is a duplicate product schema being added by one of your plugins or theme. You can also verify that by using Google’s Rich Results test tool.
You can follow our guide here so you can determine which plugin or theme is adding the product schema on your site:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
Hi,
Actually, I’m the developer for this website, and I am having issues finding out problems about schema, I tried your suggested method but they aren’t working. So can you please check what’s wrong , and which plugin is conflictingHi,
Could you please check this up asap? I am having this trouble for longer than a month.Hello,
We’ve checked the URLs you’ve shared on Google and found that most of them are appearing on SEPRs with star ratings.
Please note that even if you add proper schema to your website, it is ultimately Google’s decision if they want to include them with your website or not and it mostly depends on the keyword search term.
Here’s what Google says:
“Google does not guarantee that your structured data will show up in search results, even if your page is marked up correctly according to the Rich Results Test.”
You can read more about the guidelines from this URL:
https://developers.google.com/search/docs/appearance/structured-data/sd-policiesHowever, if you’re not able to find the conflicting plugin/theme which is adding the duplicate product schema then please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section so that we can check this further for you.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hi,
I have checked thoroughly, but I couldn’t find any reviews on my products. I have reviewed all the products individually. Can you please let me know how you are checking for the reviews?Hello,
There’s 2 product schema being added in the website. One is at the top by Rank Math and one is at the bottom. The second schema which is displaying at the bottom may be due to other plugin. It’s hard to tell without looking into the WordPress admin about which plugin is adding the second schema. So, I would suggest running the conflict test https://rankmath.com/kb/check-plugin-conflicts/ and checking which plugin is adding the extra Schems. I’ll start with reviews plugins.
As far as stars are concerned, I can also see the stars and I used “site:uschemlabs.com” query to at SERP. Please look into the sensitive data for the reference image.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘I need help with schema issues on showing reviews’ is closed to new replies.