I need help for the mistaken payment !!

#779298
  • Resolved Anonymous

    1 year, 5 months ago

    Rank Math free

    Hi, I’ve paid for your service once via Visa card 1 year ago
    The payment was in 13/03/2023 with transaction code was: *rankmath Amsterdam NL APPCODE 362014 TID88888888
    Payment was done by Techcombank visa
    But exactly 1 year latter which is 13/3/2024 my bank account lose almost double the money via your system
    transaction code is: *rankmath fsprg.nl NL APPCOĐE 809634TID 99999999
    This is a mistake because i didnt run any payment or use or Rank math service
    Please help
    Thank you and bes regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding the mistaken payment issue you are facing. We apologize for any inconvenience this has caused you.

    It seems like there might have been an unauthorized transaction related to Rank Math on your account. To address this issue, we recommend taking the following steps:

    1. Contact your bank immediately to report the unauthorized transaction and request a chargeback for the amount deducted.
    2. Provide your bank with the transaction details you shared with us, including the transaction codes and dates.
    3. Ask your bank to investigate the matter further to determine the source of the unauthorized payment.

    If you need any further assistance or have additional information to share, please reply to this ticket. Our support team will be ready to assist you further.

    Thank you for bringing this to our attention, and we appreciate your cooperation in resolving this matter promptly.

    Best regards.

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math
    Troubleshooting Payment Issues at Rank Math » Rank Math
    Rank Math Refund Policy » Rank Math

    Anonymous

    1 year, 5 months ago

    Rank Math free

    Hi thank you for your reply
    Can you give me more details about how can i get my refund bacnk after i got all those informations from the bank
    Do i have to give any evidence or code to your side or just need the Bank to retrive the transaction and do all the work ?
    Thank you very much

    Princess

    1 year, 5 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I need help for the mistaken payment !!’ is closed to new replies.