Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
certainly, I have a pdf copy of the receipt. How do I upload it here?
Hello,
Appreciate the details. We see that your account is correctly showing as PRO now.
You can download the PRO from here:
https://rankmath.com/my-account/
Here is a tutorial on setting up the plugin correctly: https://rankmath.com/kb/how-to-setup/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
