Dear [Rank Math Support Team],
I hope this email finds you well. My name is Aditya Gupta, and I recently subscribed to the content AI plan for Rank Math. However, there seems to have been a mistake on my part, as I intended to purchase the SEO plan instead.
I kindly request your assistance in canceling the content AI plan and processing a refund for the payment. I understand that errors can happen, and I appreciate your prompt attention to rectify the situation.
Below are the details of my subscription:
Username/Email associated with the account: Username : adityagupta15 /Email : a******************@g********
Invoice ID: RANKMATH231125-5207-85135
Date of Purchase: 25 November 2023 (Indian Date)
I apologize for any inconvenience this may cause and appreciate your understanding. If there is any additional information needed from my end, please let me know.
Thank you for your prompt assistance in resolving this matter. I look forward to your confirmation of the cancellation and refund.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You may proceed with purchasing the right plan here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
