I have Rank Math pro account with email a*******@g******** installed in my websi

#718621
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    I have Rank Math pro account with email a*******@g******** installed in my website I tried to use content AI but showed that I have 0 credit even though I never used it so afterward I bought AI starter from my Rank Math AI With email f******@y******** but it would not connect to my Rank Math pro account since I mistakenly bought it with the incorrect email that does not have an account with Rank Math Pro. Could my AI account email be changed from f******@y******** to a*******@g******** so the AI account can connect to my Rank Math Pro account.
    Thank you!

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We apologize for the inconvenience you’re facing with your Rank Math Pro and Content AI accounts. To resolve this issue, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by opening a ticket in the Rank Math Support Forum and providing the necessary details, including the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.

    Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account, as per your request.

    Thank you for bringing this to our attention, and we appreciate your understanding.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math
    How to Restore Missing Content AI Credits » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I have Rank Math pro account with email a*******@g******** installed in my websi’ is closed to new replies.