Hello,
Thank you for reaching out to us. We apologize for any inconvenience this may have caused.
To resolve this issue, please ensure that you are logged in to the correct Rank Math account using the email address m************@m*********************. Once logged in, navigate to your Rank Math account and check if you can see the Content AI subscription under the Subscriptions tab.
If you are unable to see the subscription, it is possible that there might be a mismatch between the emails on your Rank Math and Content AI accounts. In this case, please contact our support team through this link: Support Team. Please include the invoice you received from FastSpring.com in the Sensitive Data section so that our support team can assist you in resolving this at the earliest.
Additionally, if your website is connected to another email address, you can disconnect and reconnect your Rank Math account by following the steps outlined in this article: How to Restore Missing Content AI Credits.
We hope this helps, and please feel free to let us know if you need further assistance with anything else.
Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Cancel Your Content AI Free Trial? » Rank Math
Hello,
I guess I was too fast, I can see both subscriptions now.
I still need to connect my site https://body-simplicity.com to the correct account m************@m*********************.
Thanks and sorry for the earlier inconvenience.
Maarten
OK, figured it out myself.
Sorry for the bother.
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
