Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math Business plan not showing in your account. If you have purchased the Business plan but it’s not reflecting in your Rank Math account, please ensure that you have connected the correct email address to your Business plan.
To resolve this, you can follow these steps:
- Log into your Rank Math account.
- Check if the email address connected to your Business plan matches the one you used for the purchase.
- If the email addresses differ, you need to contact our support team to merge both accounts or change the email connected to your Business plan.
You can open a ticket with our support team by navigating to the Rank Math Support Forum and following the instructions provided in the context above. Make sure to include the necessary details, such as the email address used for the purchase or a screenshot of the invoice received from FastSpring.com.
Our support team will assist you in locating your Business plan and ensuring it is correctly linked to your account.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you. If you have any further questions or need assistance, feel free to reach out through the support ticket.
Have a great day!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate that account?
Looking forward to helping you.
I was purchaged by othe email after puchaging I had to changed that email by i***@s********************
how I can search and forward a receipt from FastSpring.com so we can locate that account?
Hello,
Thank you so much for getting in touch.
Please get in touch with FastSpring to retrieve your invoice.
https://fastspring.com/question-a-charge/
or
s******@f*************
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
