Hello,
Thank you for reaching out to us regarding the issue you are facing with your Rank Math subscription.
I understand your concern about not being able to access the PRO features despite paying for your subscription. To resolve this, please follow these steps:
- Log into your Rank Math account using the correct credentials.
- Download Rank Math PRO from your dashboard.
- If you are unable to download it, you might have upgraded to PRO using a different email address. In that case, please contact our support team to merge both accounts or change the email connected to the PRO account.
We apologize for any inconvenience this may have caused and appreciate your patience. If you need further assistance, feel free to contact our dedicated support team through the provided link.
We are here to help you with any further issues or questions you may have.
Thank you for your understanding.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
Hi!
Thank you for your reply.
I am trying to login with my email account and it’s impossible.
I have been asking 10 times for a new password and it doesn’t work.
Please can you help me?
Best regards
Guillermo Techera
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have found the subscription under the first email you provided. [moved to sensitive data section]
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
