I have had another rankmath account created that I didnt want and is unnecassary

#665539
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Hello

    Something has happened that makes no sense to me.

    I have purchased an ai subscription and this has created another rank math account when I already have one under a different email address.

    This makes no sense to me.

    Please can you apply this entitlement to onions.james1 for me? I suspect it’s a simple database entry change. Just log in and make the changes, please?

    Please do not suggest I get a refund and then re-do the process from scratch as there are stupid fees on my debit card and doing this will throw away money which would be really silly.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alhan

    1 year, 10 months ago

    Hello,

    Thank you for your query, and we are so sorry about the trouble this must have caused.

    We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.

    Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.

    By doing this, we can ensure that all your purchases and tickets are centralized.

    If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?

    Could you please share the email ID in the below format:

    Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }

    Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, including the Content AI credits, are available under your preferred account.

    We really look forward to helping you.

    Thank you.

    Anonymous

    1 year, 10 months ago

    Rank Math free

    Make this email primary : o************@g*************
    Discard this email : p*@a**********

    So the entitlement that was purchased with p*@a********** needs to be transferred to o************@g*************

    thanks

    Jaideep Asrani

    1 year, 10 months ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I have had another rankmath account created that I didnt want and is unnecassary’ is closed to new replies.