I have been blocked my RankMath support

#590643
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hi,
    I have a free RankMath account.

    I tried to submit a ticket that included some incomplete code snippets as I wanted to explain an issue I need help with. I selected the code snippets and clicked the “CODE” button at the top of this editor window to enclose them with the code tags.

    After I clicked “Submit your ticket” the message “You have been blocked” showed up on the screen.

    Could you please unblock me and let me know how I can post my ticket without being blocked again.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anonymous

    2 years, 3 months ago

    Rank Math free

    Sorry but your replies are not at all relevant to my query.

    Could you please answer my query:

    After I clicked “Submit your ticket” the message “You have been blocked” showed up on the screen.

    Could you please unblock me and let me know how I can post my ticket without being blocked again.

    Thanks

    Md. Sakib Khandaker

    2 years, 3 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    The replies above were not done by any of our support team members. Looks like some spam replies were there and we removed them.

    However, for your issue, please share the code snippets via a tool like https://pastebin.com/ if our automatic system is not allowing them to post in the forum due to security reasons. We are sorry for this inconvenience.

    Looking forward to helping you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hi,
    Thanks for your reply.

    I have send an email to s******@r*********** this morning with the query that I tried to post with the failing ticket. Haven’t had a reply yet

    I want to add more code info to this query. Should I submit a new ticket for this query using pastebin for the code?

    Thanks

    Md. Sakib Khandaker

    2 years, 3 months ago

    Rank Math agency

    Hello,

    We didn’t receive any email from your account to s******@r***********

    Can you please share from which email address the email was sent?

    You may also share the complete query by replying here, rather than creating a new support ticket.

    We are here to assist.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hi,

    Thanks for your reply. I sent the email from i***@v******************** at 2.50am Hobart Australia time.

    I have submitted a new ticket via my free rankmath account. It would be great if you could have a look at it asap since I am trying to resolve my issue.

    Thanks!

    Jaideep Asrani

    2 years, 3 months ago

    Hello,

    We have replied to your other ticket and closing this one. Please check the reply there: https://support.rankmath.com/ticket/two-formats-of-structured-data-markup-on-same-page/?view=all#post-591159

    Thank you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘I have been blocked my RankMath support’ is closed to new replies.