I have a pro subscription, but it’s not shown in my account

#561673
  • Resolved Anonymous

    2 years, 6 months ago

    Rank Math free

    Hi, I have just purchased pro, but I don’t see a download link anywhere. Please advise. Thanks for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    2 years, 6 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have found your PRO subscription under a different email (see sensitive data section).

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Anonymous

    2 years, 6 months ago

    Rank Math free

    Hi, Yes, please merge the accounts. My preferred email address is the one shown as Username in the Sensitive data (info@###.fr). Thank you.

    Princess

    2 years, 6 months ago

    Hello,

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser, or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    If that does not help, we might need to take a closer look at the settings. Please open a new ticket here and include your WordPress & FTP logins in the designated Sensitive Data section.
    https://support.rankmath.com/product/rank-math-pro-business/?view=all

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I have a pro subscription, but it’s not shown in my account’ is closed to new replies.