Hello,
Thank you for reaching out to us, and I apologize for any inconvenience caused.
I understand that you were charged for a subscription but did not receive any confirmation emails. I recommend checking your spam or junk folder in your email inbox to see if the confirmation email was mistakenly filtered there.
If you still cannot find the confirmation email, please provide us with the following details:
- The email address used for the purchase.
- The date and time of the purchase.
- The amount charged.
- Any transaction or reference numbers associated with the purchase.
With this information, we will be able to investigate the issue further and assist you accordingly.
Looking forward to your response.
P.S. If possible, please provide a screenshot of the charge in your bank statement as well.
Sources:
How to Change or Update the Payment Method » Rank Math
Rank Math Refund Policy » Rank Math
How to Download or Update My Invoice » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
