I encountered an interesting problem.

#716881
  • Resolved Anonymous
    Rank Math free

    Hello, our plugin cannot automatically update because its license has expired, but the automatic update button is active, so it closes all other plugins every day. Now I turned off the automatic update button, I’m testing it to see if the plugins will be deactivated again tomorrow.

    ps

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello, we apologize for the inconvenience you’re facing with the automatic updates in Rank Math. It seems like your license has expired, and the automatic update button is still active, causing other plugins to be deactivated daily.

    To resolve this issue, you can start by reconnecting your website with Rank Math. Please follow the steps outlined in this guide: How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math.

    If the issue persists after following the steps, please let us know, and we’ll be happy to assist you further. Thank you for bringing this to our attention!

    Sources:
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
    How to Fix the Briefly Unavailable for Scheduled Maintenance Error in WordPress » Rank Math
    How To Downgrade Your Rank Math PRO Subscription » Rank Math

    Anonymous
    Rank Math free

    I think we will make the payment within this week. Is this definitely a problem caused by rank math? I mean, rank math, which turns off our plugins?

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Rank Math doesn’t have any kind of options that can automatically deactivate your other plugins. Still, we suggest you to deactivate the PRO version of the plugin temporarily on your website and see if the issue happens again or not.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Thank you for your query, and we are so sorry about the trouble this must have caused.

    From the description of your issue, it doesn’t seem likely that Rank Math is directly causing your other plugins to deactivate.

    Rank Math is primarily an SEO plugin and doesn’t typically interact with the activation status of other plugins unless it’s specifically related to an SEO feature or conflict.

    The issue you’re encountering might be due to a plugin conflict, an issue with the server configuration, or perhaps another administrative feature or plugin designed to manage updates and plugins.

    Contact your hosting provider to see if they are aware of similar issues with other users on the server or if they have any server-side features that might be affecting plugin statuses.

    We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

    Thank you.

    Anonymous
    Rank Math free

    Hello, thank you for your answer. Unfortunately, the Rank Math Pro version closes all other plugins every day while the auto-update option is active. Yesterday I turned this option off and today I did not see any plugins being disabled. Meanwhile, while all plugins are disabled, only the Rankmath plugin remains active.

    Anonymous
    Rank Math free

    Moreover, there are no conflicting plugins.

    screenshot

    Anonymous
    Rank Math free

    https://westmodernclinic.com/ Today is the 2nd day, again, no plugins were closed automatically. When automatic update was on for Rank Math Pro, it turned off all plugins and only rank math plugins remained active. This is a problem I have not encountered. I will leave automatic update on on another site with the same system. Let’s see if it will turn off all add-ons. I will tell you the situation.

    Anonymous
    Rank Math free

    I think this problem appears in Rank Math Pro plugin Version 3.0.52. Other sites do not have this problem.

    Hello,

    Unfortunately, we weren’t able to replicate the issue on our end. In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘I encountered an interesting problem.’ is closed to new replies.