I dont see the AI Credits left in my account

#803470
  • Resolved Anonymous

    8 months ago

    Rank Math free

    Hello,
    I couldn’t see my site in my Rank Mat account and I followed the steps to disable and enable the plugin. Now I can see my site, but credits in Content AI look like in the free version. I have paid for Content AI Starter for 1 year on 04/30/2024 (Order Reference RANKMATH240430-3992-81185). Ask for assistance.

Viewing 8 replies - 1 through 8 (of 8 total)
  • RankBot

    8 months ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are facing with your Content AI credits not reflecting correctly after reactivating the plugin.

    To resolve this issue, please follow these steps:

    1. Ensure you are logged in to the correct Rank Math account that you used to purchase the Content AI Starter plan.
    2. Visit the Rank Math account area at https://rankmath.com/my-account/websites/ and verify if the remaining credits are displayed correctly.

    If the credit count is accurate in your account but not reflecting on your website, please proceed with the following steps:

    1. In your WordPress admin area, navigate to Rank Math > Dashboard > Help.

    2. Disconnect your Rank Math account and then reconnect it as shown in the screenshots below:

      Disconnect Rank Math Account
      Reconnect Rank Math Account

    3. After reconnecting your account, go to Rank Math SEO > General Settings > Content AI and refresh the credits count as shown in this screenshot:

      Refresh Content AI Credits

    By following these steps, your Content AI credits should be updated correctly on your website. If you encounter any further issues or need additional assistance, please feel free to let us know.

    We appreciate your patience and understanding as we work to resolve this matter for you.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math
    How to Use Rank Math’s Content AI for SEO » Rank Math

    Princess

    8 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that the second email address in the sensitive data section does have a Content AI subscription with us.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If yes, please send an email to our billing and accounts department at s******@r*********** using the second email address and cc the first email and tell us the preferred email address, and we will do the needful.

    We really look forward to hearing back from you. Thank you.

    Anonymous

    8 months ago

    Rank Math free

    Hello
    Hi, yes please merge them. I still see only free credits per month in my accaount.. I wrote email to your su[pport as well.
    Waiting your answers.
    Have a great day!

    Miguel

    8 months ago

    Hello,

    You forgot to indicate which one is the preferred email address to keep using.

    Please share that with us so we can do the needful.

    Thank you.

    Anonymous

    8 months ago

    Rank Math free

    Hi, .gmail is connected with my profile in Google Chrom, and my .yahoo email is main email that I use for payments and other correspondence. Thank you.

    Jaideep Asrani

    8 months ago

    Hello,

    Please confirm which email you want to use as the email address for your Rank Math account: Gmail or Yahoo.

    Looking forward to helping you.

    Anonymous

    8 months ago

    Rank Math free

    Hi, Yahoo, please and a lot of thanks 🙂

    Jaideep Asrani

    8 months ago

    Hello,

    We have merged the accounts under the Yahoo email.

    Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.

    After that, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI, and it should work without any issues.

    Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    5 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘I dont see the AI Credits left in my account’ is closed to new replies.