Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Did you cancel both the pro and creative AI or just the creative AI?
Hello,
Your account only has the Content AI subscription. You don’t have any PRO plans.
If you believe you do, you may have purchased the PRO plan with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
