Hello,
Thank you for contacting Rank Math support. We are sorry about the trouble.
From your screenshot, it seems that you can see the Rank Math meta box but it is not expanding when you click on it. This could be caused by a number of reasons, such as a plugin conflict, a browser issue, or a JavaScript error.
To troubleshoot this issue, please try the following steps:
- Clear your browser cache and cookies and try again.
- Disable all other plugins except Rank Math and see if the issue persists. If it goes away, then activate the plugins one by one to find out which one is causing the conflict. Switch to a default WordPress theme and see if the issue persists. If it goes away, then there might be an issue with your current theme. Learn more about troubleshooting plugins and themes here.
- Check your browser console for any JavaScript errors and share them with us if any.
If none of these steps work, please share your website URL and WordPress login details in the sensitive data section so that we can check the issue more closely.
We hope this helps. Thank you for using Rank Math.
Best regards
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
